TERMS AND CONDITIONS

Terms and Conditions

By accessing, browsing or using this Web Site and / or services, you agree to these terms, conditions and disclaimers as amended from time to time (“Terms & Conditions”) and acknowledge that you have read and understood these Terms and Conditions. By purchasing an item from this Web Site you expressly agree to be bound by these Terms and Conditions.

Any amendment will be effective immediately. Your continued use of this Web Site and/or services after any amendment becomes effective constitutes an agreement by you to abide and be bound by these Terms and Conditions, as so amended.

Vaccinations and treatments

All dogs must have current vaccinations, flea and worm treatments and in summer it is advisable that you have a tick prevention in the the summer months.

Accidents

We are not responsible for picking up any excrement left by your dog prior to or at the commencement of our services in a public place. If we are training in a public area please make sure you bring with you dog poo bags. All dogs need to be onlead by law and registered.

Private Training:

Client agrees to pay Trainer a nonrefundable fee in the amount described on the bookings site. Amounts may be subject to change. *Additional travel fees apply.

Trainer agrees to provide private lessons for Client and Dog on a lesson-by-lesson basis, the goal being to teach Client how to train and work with Dog. These lessons will take place at Client’s home or on location. Trainer will make every reasonable effort to help Client achieve training and behavior modification goals but makes no guarantee of Dog’s performance or behavior as a result of providing professional animal behavior consultation. Client understands that he/she and members of the household must follow Trainer’s instructions without modification, work with dog daily as recommended, and constantly reinforce training being given to Dog.

If Client fails to give at least 24 hours cancellation notice, or is not present at time of scheduled appointment, session fees are still due. For a package deal, the session will still be counted as one session.

If Dog causes property damage, or bites or injures any dog, animal or person (including but not limited to Trainer and Trainer’s agents), during or after the term of this Agreement, then Client agrees to pay all resulting losses and damages suffered or incurred, and to defend and indemnify Trainer and Trainer’s agents from any resulting claims, demands, lawsuits, losses, costs or expenses, including attorney fees. If Dog is injured in a fight or in any other manner during or after the term of the Agreement, Client assumes the risk and agrees that Trainer should not be held responsible for any resulting injuries, losses, damages, costs or expenses.

At Trainer’s sole election, Trainer’s duties hereunder shall terminate if (a) in Trainer’s sole judgment Dog is dangerous or vicious to Trainer or any other person or animal, or interferes with the training of other dogs, or (b) Client breaches any term or condition of this Agreement. Upon termination in accordance with the foregoing, Trainer’s duties shall terminate but all other provisions of this Agreement shall continue in full force and effect.

This Agreement is binding upon Client, spouse of Client, and children of Client. This Agreement supersedes all prior discussions, representations, warranties and agreements of the parties, and expresses the entire agreement between Client and Trainer regarding the matters described above. The parties confirm that, except for that which is specifically written in this Agreement, no promises, representations or oral understandings have been made with regard to Dog or anything else. Without limiting the generality of the foregoing, Client acknowledges that Trainer has not represented, promised, guaranteed or warranted that Dog will never bite, that Dog will not be dangerous or vicious in the future, that Dog will not exhibit other behavioral problems, or that the results of the training will last for any particular amount of time. This Agreement may be amended only by a written instrument signed by both Client and Trainer.

Classes:

Classes are filled once received payment. A spot will not be held until payment is received along with signed Training Agreement and enrolment form. These items must be received prior to commencement of first class.

Classes are taught by a professional dog trainer, empoyed by Playful Paws: Training and Wellness. Classes are limited to no more than 6 dogs so that personal attention may be given to each dog-handler team. Trainer, at her discretion, may refuse entry to any dog, which is not healthy, is aggressive or does not seem suitable for the services provided.

Payment is due prior to the start of training. No refunds will be given after class has commenced.  

Trainer, at his/her sole discretion, may remove a pet from class if a hazard or threat of any nature to any other animal or person is present. No refund will be given under such circumstances.

Owner is responsible for the removal of excrement that their pet is responsible for.

Owner agrees to indemnify and hold Megan Hopman and Playful Paws: Training and wellness’’s employees/agents harmless from all liability for any loss, damage or injury to persons, animals or property arising from or related to Owner’s pet. Owner agrees that Trainer shall not be liable for loss or damage to animal for any reason.

Owner agrees to photos taken during class being used by Playful Paws: Training & Wellness for promotional, social media and other purposes.

Website: Products, images, videos, writing and any other content on this website are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication  of any such content or any part of the Site is prohibited.

Permission may only be granted in writing for the use of the free material available on any website run by Playful Paws: Training and Wellness (including but not limited to any video content).   Contact us for details.

Puppy Kinder

In the event of injury
In the unlikely event of injury to the clients pet during training consultations, Playful Paws: Training and Wellness staff will not be held accountable or responsible. Playful Paws: Training and Wellness staff will ensure that the correct measures are taken to prevent any injury to the clients pet during any consultation service.

Insurance
It is the pet owner’s responsibility to ensure that adequate pet insurance is in place. Playful Paws: Training and Wellness will not be held responsible for any accident, loss or injury to the animals. 

Cancellation

Upon commencement of the 6 or 12 week puppy Kinder program, clients will agree to pay the remaining costs associated with training if needing to cancel our service. Clients will agree to an up front payment, or will pay a week in advance for the duration of the program.

Agreement to Hold Harmless for Purchased or Free Information Available on playfulpaws.com.au or Elsewhere

I understand that training dogs is not without risk to myself, members of my family, my guests, property or my pet(s) and I expressly assume the risk of any damage or injury caused to or by my pet as a result of following the free or purchased advice or information of Megan Hopman or anyone associated to her or Playful Paw: Training and Wellness located on playfulpaws.com.au or given elsewhere.

I assume full responsibility for injuries or damages of any nature caused by myself, my dog(s) and/or my guests and family members.

Privacy Policy

We respect your privacy! We do not sell, rent or pass on any personal information about our clients to any third party. We promise that you will never receive any unwanted postal or e-mail as a result of information you have given to us, unless you sign up for it.

Acceptable Collars

Feeding your dog before its lesson

Do not feed your dog before prior to their lesson. If you feel it necessary to give your dog some food prior to our consult  give him/her no more than 1/3 of their usual meal.

How to Dress

Please wear comfortable clothes that you don’t mind getting dirty. Enclosed, non-slip footwear is necessary for safety reasons if we are working outdoors.

Children

We welcome children in our consults and encourage them to participate. We are committed to child safety around dogs and will teach your children how to safely interact with dogs. However; if your child is likely to get bored during our lesson then it is essential you have activities ready for them to keep them occupied while we talk and demonstrate exercises. We will NOT train any child at any age ( even 17 yr of age) if they are not willing to participate or learn. If you would like your children to participate you must also attend as well and fully committed if you expect your them to do the same.

Exercise

You should not exhaust your dog but you may want to take him/her for a short walk or play a brief game of fetch. Please talk to your trainer about this on their arrival if you are unsure.

Late Arrivals

We do realise that we do not live in a perfect world and things do happen so please communicate with our trainers to avoid any late or forfeited lessons. Please ensure you are at home or arrive and ready for your consult at the time of your booking. If you are not home or turn up at the time your booking is supposed to begin we cannot stay longer to make up for this time. We will wait for 30 minutes before leaving – if this happens your full consult fee will be forfeited and you will need to rebook. It is advisable to please contact us via phone call, message or SMS.

Bad Weather, Traffic Conditions and Trainer Illness

It is sometimes impossible to hold consults in bad weather or if traffic conditions are impossible to navigate due to an accident or weather. ( We will advise you via phone, SMS or EMAIL when consult are required to be rescheduled as early as possible before your consult. PLEASE ENSURE THAT YOU HAVE PROVIDED US WITH YOUR MOBILE TELEPHONE NUMBER.

If your trainer is seriously ill or experiences a personal emergency and is unable to attend your consult. You will be notified via phone as early as possible.

If your consult is rescheduled due to inclement weather or instructor illness/emergency we will be in contact with you to rearrange a suitable replacement booking. It is important that you take this into account when enrolling since refunds will not be offered in this case.

LIABILITY DISCLAIMER

The Client acknowledges that with any sort of dog training there may be an activity in which could cause injury to dog(s) and/or persons. This is not from what we do to your dog but what a dogs reaction may be for example redirection towards you or another dog. You the Client will assume full financial/moral responsibility for the actions of their dog(s). The Client further acknowledges that dog(s) may be exposed to a variety of environmental conditions which include, but are not limited to, vehicular traffic, interaction with people and other animals, exposure to adverse weather, and exposure to areas with crowds and all types of traffic.

I/We Client agree that I, my/our heirs, assignee’s and legal representatives will not make claim against, sue, or attach the property of the consultant, her family, acquaintances, or any other person acting on her behalf (herein referred to as ‘Her Agents’), for injury or damage done to or by dogs(s) resulting from action or negligence, however caused, by Consultant or Her Agents. I/We Client forever release Consultant and/or Her Agents from any and all liability and demands which I/We Client, and my/our heirs, assignee’s and legal representatives may have or may hereafter have for injury or damage to or by dog(s), and assume all risks thereof.

Client and Consultant hereby agree to mediate and/or arbitrate any misunderstandings that may arise pursuant to the terms contained herein. In any action or proceeding arising out of the agreement, the prevailing party shall be entitled to reimbursement of costs and legal fees.

This contract for Training Services supersedes all other agreements, written or oral, previously made between Client and Consultant.