Accessibility at Playful Paws

At Playful Paws, we believe every person and every dog deserves to feel safe, supported, and welcome. Accessibility and inclusion are part of how we work with our clients every day.

We are committed to continually improving our environment, communication, and services so that people of all abilities can access dog training and assistance dog programs with confidence.

This page outlines the support currently available, what you can expect when visiting, and how we can help tailor your experience.

Accessibility Overview

Playful Paws offers private, group, and assistance dog training programs in a flexible, community-focused environment. We already work with many clients who have disability, neurodivergence, or additional support needs.

We aim to provide:

  • A welcoming and non-judgemental environment
  • Flexible training options (private or group sessions)
  • Adjustments based on individual needs
  • Clear communication before and during your visit

What’s Working Well

  • Accessible entry: Ramp access is available to the training area.
  • Support on arrival: Doorbell and camera system allows clients to request assistance entering the space.
  • Flexible services: Private and group training options to suit different comfort levels and learning needs.
  • Inclusive practice: Experience working with clients through assistance dog training programs.

Mobility & Access

Entry and Movement

  • Ramp access is available to the main training area.
  • The entry system includes a doorbell and camera for assisted entry.
  • Some areas may have uneven surfaces typical of a working training environment.

Parking

  • Parking is available near the entrance for ease of access.
  • If you have mobility requirements, please let us know when booking so we can support your arrival.

Assistance Dogs

Assistance dogs are welcome at Playful Paws. Please let us know at the time of booking so we can prepare appropriately.

Communication & Support

We understand that communication needs vary from person to person.

We can offer:

  • Clear, step-by-step instructions for sessions
  • Written information about training programs
  • Flexible communication methods (phone, email, text)

If you require extra support, please let us know before your appointment so we can prepare.

Sensory & Social Environment

Some training environments may include:

  • Barking dogs
  • Movement and activity
  • Interaction with other clients and trainers

To support sensory needs, we can offer:

  • Private 1:1 training sessions
  • Smaller group sessions where possible
  • Flexible scheduling to reduce busy times
  • Clear session structure to reduce uncertainty

If you prefer a quieter experience, please let us know when booking.

Hidden Disabilities & Neurodiversity

We recognise that not all disabilities are visible.

We aim to support clients with:

  • Autism
  • Anxiety or mental health conditions
  • Cognitive or learning differences
  • Sensory processing needs

We welcome open communication about any support that may help your experience feel more comfortable.

Assistance Dog Training Clients

Clients participating in assistance dog training can expect:

  • Structured, step-by-step training plans
  • Real-world environment exposure where appropriate
  • Individualised progression based on dog and handler needs

We are happy to discuss timelines, expectations, and support needs before starting training.

Social Story – What to Expect When You Arrive

  1. When you arrive, park near the entrance if possible.
  2. Walk to the front door and press the doorbell.
  3. A team member will respond through the camera system and assist you.
  4. You and your dog will be welcomed into the training area.
  5. Your trainer will meet you and begin the session.
  6. After your session, you can ask questions or arrange follow-up support.

Feedback & Continuous Improvement

We welcome feedback from all clients. Your input helps us improve accessibility, inclusion, and overall experience.

If you have suggestions or would like to share your experience, please get in touch.

Accessibility Statement

Playful Paws is committed to creating a welcoming environment where everyone feels supported and included.

We respect and celebrate diversity, regardless of ability, age, background, identity, or circumstance.

We are committed to making reasonable adjustments where possible to support individual needs.

If you have specific accessibility requirements, please let us know when booking so we can support you and your dog.

We are continuously working to improve accessibility and inclusion across our services.

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