1. These terms and conditions apply to any supply of goods and services by Playful
Paws Pty Ltd (Playful Paws) to its customers (You).

2. You accept these terms and conditions by proceeding with your purchase of goods or
services from Playful Paws.

General Requirements

3. As a condition of Playful Paws providing you with training services, You must ensure
a. your dog is registered;
b. your dog has current vaccinations, flea and worm treatment;
c. You have provided Playful Paws with complete and accurate information
regarding your dog; and,

4. Playful Paws recommends that you have taken out adequate pet insurance for your dog and your dog also has tick preventative treatment over summer, however this is not a requirement for training by Playful Paws.

5. During any training, You must ensure that:
a. You follow any directions given by Playful Paws;
b. Your dog is kept on a lead and on a collar or harness approved by us – Playful
Paws will not approve a choke chain, electric shock collar, citronella collar or
prong collar; and,
c. You pick up and responsible dispose of any excrement left by your dog, and will
have your own dog poo bags.

6. In the event of an emergency, you authorise us to take all reasonable steps to care
for your dog, including obtaining veterinary assistance. If we do so, You indemnify
against all costs and fees that may be payable


7. You acknowledge that Playful Paws may take photographs of classes for
promotional, social media and other like purposes. If you object to us taking these
photos, please let us know before your class commences.


8. During training, Playful Paws will use reasonable efforts to help You in achieving
training and behaviour modification goals. Playful Paws cannot guarantee specific
results for your dog – including that your dog:
a. will never bite;
b. will not be dangerous or vicious in the future;
c. will not exhibit other behavioural problems;
d. has an incompatible training style; or,
e. will benefit from the results of training for a specific period of time.

Exclusion from Training
9. Your dog may be removed from training if Playful Paws considers your dog to be:
a. unhealthy;
b. aggressive;
c. a hazard or threat of any nature; or,
d. otherwise unsuitable for the training offered by Playful Paws;
in which case no refund or credit will be given.

Private Training & Group Sessions

10. In order to get best results, You acknowledge that:
a. You must follow the instructions given by Playful Paws regarding handling of your
dog before, during and after training; and,
b. You must work with your dog daily as recommended, to reinforce training given
by Playful Paws.

11. Each group class has limited attendance, generally capped at no more than 8 dogs,
so Playful Paws can give personal attention to each dog-handler team. Spaces will be
allocated based on order of booking.


12. You must ensure that you arrive on time for your session or class. If you are running
late, please contact Playful Paws as quickly as possible by phone call or SMS so we
can plan accordingly. If you have a private session, Playful Paws cannot guarantee a
rescheduled appointment to make up the time. If you have a group class, we may
allocate your spot to another attendee.

13. If you wish to cancel a booking, please contact us as soon as possible.

14. If you are a private client and give us at least 24 hours notice of cancellation, we will
apply a full refund and/or credit for the session. Otherwise, no refund/credit will be

15. If you are an NDIS funded client, NDIS procedures around cancellation and
cancellation fees will apply.

16. You must ensure that you are available to collect your dog by the agreed time. If you
fail to do so, you agree to pay our late pick up fees and to reimburse its reasonable
costs in arranging alternate accommodation for your dog.

17. If your session or class cannot proceed due to bad weather, instructor illness or
emergency, we will contact you as soon as practicable to advise of the cancellation
and to arrange a suitable replacement booking.

18. Payment for training and goods are due in advance, or as otherwise agreed in writing
by Playful Paws.

19. If you fail to pay us any monies owed to us, Playful Paws may:
a. refuse to provide you with any goods or services;
b. charge You interest on the amount outstanding at a rate of 10% per annum,
calculated daily; and,
c. take legal action to recover all monies due.

20. You agree to pay all fees, costs, debt collector fees and legal expenses (on an
indemnity basis) incurred by Playful Paws in taking action against You.


21. You acknowledge that participation in training sessions and classes involves a
degree of risk to your dog, and accordingly release Playful Paws, its employees,
contractors and agents from any claim arising out of the injury or death of your dog
other than:
a. a claim arising due to the gross negligence of Playful Paws, its employees,
contractors or agents; or,
b. a claim arising under a guarantee conferred by the Australian Consumer Law.

22. Playful Paw’s liability for breach of a guarantee conferred by the Australian Consumer
Law (other than sections 51 to 53 of the Australian Consumer Law) is limited to, as
determined by Playful Paws:
a. in the case of goods;
i. the replacement of the goods or the supply of equivalent goods;
ii. the repair of the goods;
iii. the payment of the cost of replacing the goods or of acquiring
equivalent goods; or
iv. the payment of the cost of having the goods repaired:
b. in the case of services:
i. the supply of the services again;
ii. payment of the cost of having the services supplied again.

23. Any implied condition, warranty or guarantee is expressly excluded, save for any
conditions, warranties or guarantees which may not be excluded by law.

24. Playful Paws is not liable to You for any indirect or consequential loss including
economic loss or other loss of turnover, profits, business or goodwill.

25. If Playful Paws fails to, or delay in exercising any right under this agreement, that will
not impair or operate as a waiver of its rights.

26. If any part of this agreement is prohibited by law or is unlawful, void or unenforceable,
the provision will, to the extent required, be severed from this agreement and will not
in any way affect any other circumstances of or the validity or enforcement of this

27. This agreement will be governed by interpreted in accordance with the laws of
Victoria and the parties irrevocably submit to the non-exclusive jurisdiction of the
courts of Victoria.